Before going through these steps the best thing you can do is identify what is having the issues. Checking other devices is the best way to do this. If one computer is struggling but the rest of your devices are fine, it may be an issue with your computer. If you've found the majority of your devices are having issues, the following may solve your problem.


1. Check your speeds
We recommend running your speed test on speedtest.net. The best possible way to do this is by plugging directly into the internet feed that your router is plugged into. By bypassing your router, you can see exactly what we are pushing to your unit (Assuming your device supports it). 
If speeds are looking good when doing this test, next try doing a test when connected to the router both wired and wireless. If you are having issues at this point it may be an issue with the router or device that you are using. Trying a second device can help identify where the problem is a this point. If both devices are having issues, it's likely the router. Whereas if only one is having issues, it would likely be your device that needs troubleshooting.




2. Do the universal fix to your devices and hardware
Turning off and on your devices and router can make the world of the difference. Many of these devices are running 24/7. Giving the device the brief break can improve your connectivity and speeds drastically.


3. Know your hardware's limitations
Make sure the devices you are using support the speeds you are expecting/wanting. Many devices may max out at 100mbps, this includes lower end routers. Checking the port speeds of your router and devices, as well as the transfer speeds of your router and devices may help solve why they are not meeting expectations.
If you are supposed to be getting gig speeds but your router has a port speed of 100mbps, you will be bottlenecked at the 100mbps on all of your devices. At this point it may be worth upgrading your router to one that isn't slowing down your network.
If you find that a particular device is underperforming, make sure to check its network specs. It may be doing the best it can, it just cannot keep up with the faster speeds.


4. Make sure your devices are connected to the correct signal
Almost every router now should have multiple signals to connect to. The 2.4ghz, which provides a more stable connection at the cost of speeds. Or the 5ghz, which provides high speeds at the cost of connection range.
If you feel that your device is having a weak signal, make sure you are connected to the 2.4ghz instead of the 5ghz. This may improve the stability of your device when connected to the internet. 
If you feel you need more speeds, try making sure you are connected to the 5ghz to improve the speeds of the device. 
If you only see one signal being broadcasted, it is likely that the two are combined and will automatically determine what is best for your device. Some routers will allow you to separate the two if you'd prefer to manually do this. 



5. Turn off or limit apps that hog your bandwidth
There are plenty of apps and software that may be running in your background downloading things. File-syncing services like Google Drive or OneDrive could be moving data in the background. Gaming services like Steam, Xbox, or PSN could be updating and downloading games automatically. Check to make sure no games, movies, etc. are being downloaded and slowing down the rest of your network.


6. Check for firmware and driver updates on your router and devices
Firmware and driver updates can often times improve network stability and speeds. Typically router updates can be done on the app that your router recommends using for managing it. For your devices you can typically find updates in the settings or for computers there may be a driver utility you will need to use. If your device hasn't been updated for a long time, you could see drastic improvements to the network performance.


(Optional) 7. Factory Reset your router
A factory reset to the router can be tedious but also help in many ways. If you feel comfortable setting up your router from scratch, this may solve any issues your router is having. Doing a factory reset will set the router to its Factory Default, so essentially to the stage when you first purchased it. If you don't feel comfortable doing this or would prefer a second opinion on your network issues, reach out to our support team first to help identify what may be going on.